How Are Taxes and Import Duties Handled?
We aim to make your ordering experience as smooth and transparent as possible. Depending on where you're located, taxes and duties may apply to your order. Below is a simple breakdown of what you can expect.
For Customers Within the EU
If you're ordering from a country within the European Union, all applicable VAT is already included in the price you see at checkout. The VAT rate is based on the destination country and calculated automatically – so you know exactly what you're paying before placing your order.
For Customers Outside the EU
If you're ordering from outside the EU, your order will be shipped without VAT. This means you may be required to pay local taxes or import duties when your package arrives in your country. These charges are set by your local customs office and are the responsibility of the recipient.
In some regions, we may offer an option to pre-pay these charges during checkout. If this is available in your country, it will appear clearly during the shipping method selection. If not, local customs will handle it upon delivery.
Who Covers Customs Fees?
Any customs fees or import charges applied by your country’s authorities are paid by you, the customer. We do our best to keep you informed, but customs rules can vary – so we always recommend checking with your local customs office before ordering.
Can There Be Delays?
Yes, sometimes. Orders shipped outside the EU may be subject to customs inspections, which can cause delays. Unfortunately, these are beyond our control – but we always provide tracking so you can follow your shipment every step of the way.
If Customs Holds or Seizes a Shipment
Nicotine products are restricted or prohibited in a number of countries outside the EU, and some shipments are held for review by a government agency before they are released. This can take days or weeks, and we are not given a reason while it is in progress.
Please check before you order that the products you are buying may lawfully be imported to your address. If a shipment is held, seized, destroyed or returned by customs, a government agency or the carrier, we are not able to refund the price of the goods or the shipping cost, and we do not send a replacement. We will supply any documentation the authorities ask for and keep you updated, but the outcome is not something we control.
For deliveries outside the EU, risk passes to you when the goods are handed over to the carrier. The full wording is in our Terms & Conditions.
Need Help?
If you're unsure about import rules or need assistance with a specific country, don't hesitate to reach out to us. Our team is happy to guide you and help ensure everything goes as smoothly as possible.
Still have questions? Contact us at info@snusbox.eu – we’re here to help.
