1. General
These terms and conditions apply to purchases made on SnusBox, owned by HMU Trading ApS, org. no. DK42238821. By shopping with us, you agree to these terms.
2. Age Requirement
You must be at least 18 years old to purchase products from SnusBox. By ticking the age confirmation box at checkout, you confirm that you are of legal age.
3. Prices
All prices are listed in EUR and include VAT where applicable. We reserve the right to adjust prices at any time without prior notice. Obvious pricing errors may be corrected after purchase.
4. Payment
We accept payments via credit/debit cards (Visa, MasterCard), PayPal, and other secure payment methods. All transactions are processed safely using encrypted SSL technology. Your card or payment details are never stored by us.
5. Delivery
Orders placed before 15:00 on weekdays are typically processed and shipped the same day. Delivery times vary by country and courier but are usually between 1–5 business days. We do not deliver on weekends or public holidays.
6. Right of Withdrawal
As a private customer, you have the right to withdraw from your purchase within 14 days of receiving your order. Returned items must be unused, unopened, and in original packaging. Return shipping costs are the responsibility of the customer. Perishable goods such as snus are non-refundable once dispatched due to hygiene and freshness concerns.
7. Ownership
All products remain the property of SnusBox until full payment has been received.
8. Complaints
If a product is defective or damaged upon arrival, please contact our customer support promptly to receive a return number (RN). Items returned without a valid RN may be rejected. Damage during shipping must be reported immediately for compensation.
9. Liability and Claims
It is the customer's responsibility to inspect goods upon receipt. In the case of a valid complaint, we provide a prepaid return label. If the complaint is not accepted, the customer is responsible for the return shipping cost. No handling or inspection fees will be charged.
10. Personal Data
We handle your personal information in accordance with GDPR. Data is used solely to process your order and will not be shared with third parties without your consent. Read our full Privacy Policy.
11. Unclaimed Packages
If a package is returned to us due to the customer's failure to collect it, a fee of €5 will be charged to cover return shipping and handling costs. This amount will be deducted from the original order refund.
12. Orders Shipped Outside the European Union
Orders delivered to addresses outside the European Union are subject to the import rules of the destination country. By placing such an order you accept the following:
a) Importer of record. You are the importer of record. Customs duties, import taxes, brokerage and handling fees are charged by the authorities or the carrier, are your responsibility, and are not included in the price paid to us.
b) Lawful import. Nicotine products are restricted or prohibited in a number of countries. It is your responsibility to confirm that the goods you order may lawfully be imported to your delivery address.
c) Passing of risk. For deliveries outside the European Union, risk passes to you when the goods are handed over to the carrier.
d) Detention by the authorities. If a shipment is held, seized, destroyed or returned by customs, a government agency or the carrier, we are not able to refund the price of the goods or the shipping cost. We will supply any documentation the authorities request and keep you informed, but the outcome is outside our control.
e) No replacement shipments. We do not send replacement shipments for goods detained or destroyed by the authorities.
This section applies only to deliveries outside the European Union. It does not affect the statutory rights of consumers within the EU, nor any mandatory consumer protection law of the country in which you reside.
